FAQ

Where are yoUR garments made?

All of our on-course Blade Polos are proudly designed, manufactured and finished here in the UK. In order to supply you with the optimal products, some fabrics may be sourced from overseas.

Our off-course range will vary depending on supplier, but are generally sourced from Asian and US markets. All of our products, regardless of origin, are designed and finished in the UK.

Are your manufacturing processes ethical?

For our garments which are proudly made in the UK, ethical manufacturing standards, fair wages, and high-quality craftsmanship are guaranteed. We’re committed to responsible production that supports local industries and upholds excellent working conditions. We have carried out a factory visit to see the operation firsthand.

When purchasing from overseas, we carefully select suppliers to ensure they uphold standards our customers would expect to see from our brand.

wHEN WILL I RECEIVE MY ORDER?

All of our orders are dispatched with Royal Mail and will be delivered within 3-5 working days from the time of your order. For international orders, expect 7+ working days. All international orders are shipped with Royal Mail and their international postage partners. Any customs fees will be covered by us!

DO YOU SHIP INTERNATIONALLY?

Yes, we do! We can ship orders to Europe, the U.S, Canada and Australia. Our shipping fees are adjusted depending on your location, and any customs fees will be covered by us. If you get to checkout and we don’t ship to your location, please get in touch with us at info@janusgolf.co.uk or via DM on Instagram.

what is your returns policy?

We offer 14 day returns on all items. This is provided that the item is returned to us in the same condition it was originally sold - this means that items must be returned unworn, undamaged, and with all tags attached. We must receive the return within 14 days from the original purchase date - for international orders, it is 14 days from the date you receive your order. Any items not in their original condition will not qualify for a refund. Janus Golf reserves the right to refuse returns or issue partial refunds if the items do not meet these conditions and are not due to a product fault or malfunction. Returns labels will be issued via email once the customer has submitted return or exchange details via our form. To start a return, click the following link - Returns & Exchanges.

Can i exchange an item?

Items can be exchanged for a new size or colour. Exchanges can be submitted via the form on our Returns & Exchanges page. Please take time to read our returns policy in the above FAQ to ensure your item(s) meet the conditions.

what does the “v” mean in “JANVS”?

We write our name as the Romans did. With no letter ‘U’ in ancient Latin, a 'V' stood in its place, and we've kept that tradition alive in our branding today.

what does “SVPER OMNIA” mean?

Our brand tagline is taken from Latin and can be translated as “Above All/Superior”.